COVID-19 SAFE & CARE MEASUREMENTS
We endeavour to keep everyone's comfort, safety and peace of mind in the heart of our services.
SHA-Plus | COVID-19 Health and Safety Guidelines
Koh Yao Yai Village Resort is focused on providing care, confidence, comfort and safety to all guests and staff members within the new COVID-19 environment under SHA-Plus programme. Our hotel has been officially certified with SHA-Plus certification programme in accordance to Ministry of Public Health of Thailand, in recognition of the highest hygiene, cleanliness and safety standards. In addition, we have provided additional outlines, with clear procedures in which are to educated and empowered our employees to take care of guests and each other.
Apart from the Management team and staff members who are responsible to ensure that all the measures are applied according to instructions of the Ministry of Health, the Health & Safety Officer of the Hotel will monitor closely the process and report directly to the Management for any issues or problems. Koh Yao Yai Village endeavours to keep current with all applicable regulations and takes all necessary actions, preventive measures and precautions strictly to prevent the spread of COVID-19 to guests, staff and associates throughout the property. In addition, all of our staff members are 100% fully vaccinated.
While the Koh Yao Yai Village’s experience may look different in this new environment, it will ultimately feel the same – our dedicated staff members will continue to deliver the same outstanding service and personalised experiences for which we are known for.
UTMOST CARE FOR YOUR UNFORGETTABLE MOMENTS
with the following COVID-19 safety measurements and practices
Safer Environment
All of our staff members are 100% vaccinated with WHO-approved vaccinations. We endeavour to keep everyone's comfort and peace of mind in the heart of our services by continuing to be the perfect sanctuary for you to safely enjoy your holiday - allowing you to relax and retreat yourself while feeling safe, comfortable and at ease.
Enhanced Hygienic Standards
Stringent requirements on disinfection of all areas and common touch-point surfaces with highest standards approved products - emphasising on rooms and villas, dining venues, spa, wellness facilities, toilets, employees' areas, common touch-point areas and surfaces.
Strictest Safety Regulations
The resort follows strictest measurements for regular temperature check, hands disinfection, face covering medical-graded masks, and ensuring all areas across the properties are well maintained in clean ambiences with stringent hygienic standards while our staff members are obligatory to undergo routinely COVID-19 swap-testing and maintain physically and socially distancing rules for without exception.
Contactless & Digitalisation
Guests can avail to take an advantage of our contactless and digitalisation services and offerings at the resort such as dining menus, spa reservations, wellness programmes & activity booking, concierge services and many more.
Commitment to hygiene and wellbeing
ENHANCED SAFETY, HYGIENIC AND CLEANLINESS
- All of our staff members are 100% fully vaccinated with WHO-approved vaccinations
- Staff members will be wearing masks at all times without exception and all guests (age 3 and above) will be required to wear a mask in public spaces, with the exception of while eating or drinking at the table of one of our dining venues, pools or beach.
- Restaurants and bars are operating with reduced capacity, physically and socially distanced floor plans.
- There is a 24-hour minimum between sanitising the villa and the next guest.
Our implemented measures
PUBLIC AREAS
- All areas including common touchpoint of the hotel will be disinfected daily with the highest standards approved products.
- Public spaces are disinfected at a minimum of every three hours with particular attention to high touch points, such as door handles, racks, and other hard surfaces.
- Hand sanitisers, hospital-grade disinfectant sprays, gloves and masks are placed in key areas throughout the resort.
- After each guest departs, chairs and tables are sanitised
- For fitness centre, a mask is required at all times. Cardio machines are physically distanced and will be sanitised after each use.
Protocols and Action
CHECK-IN FORMALITIES
- Upon arriving, there is a screening procedure that includes temperature checking and questions regarding health and recent travel. Temperature checks and a screening questionnaire are required upon check in.
- There are multiple screening stations across the property that include daily temperature checks and screening questionnaire.